Terms & Conditions
Hotel rooms and packages featured on the Green Dragon Hotel website are subject to the following terms and conditions. You agree to abide by the following terms when making a reservation through the Green Dragon Hotel website.
Credit card details are required in each instance and a deposit may be required to guarantee your reservation. Full details are confirmed to you at time of booking. You are responsible for paying the hotel the remaining balance owed during your stay.
Where the hotel’s currency is different to your own, your card will be charged at your bank’s rate of exchange on the date of booking.
All bookings are subject to our cancellation policy. When you make a booking, you are confirming that you have read and agree to the cancellation policy and the terms and conditions shown. If you need to cancel your booking please do so by midday the day before arrival or the first night’s accommodation will be charged to your card.
Check In time is 14:00 GMT – Checkout time is before 11.00 GMT. Early check in is subject to prior arrangement and availability, charged at £10 per hour from 11am. Late checkouts are subject to availability and are charged at £10 per hour until 14:00 where a full night will be charged. Payment is taken on check in, unless credit or pre authorisation facilities are set up.
Advance Purchase Packages are non refundable and non transferrable and payment is taken at the time of booking.
Cancellations must be notified to the hotel by email or in writing. Details are shown on your booking confirmation.
We do not guarantee specific rooms, but will aim to honour any requests, subject to availability.
Where booking deposits are taken (as set out on your booking confirmation), these may be non-refundable at any time, further information will be provided in your confirmation letter or function contract.
We recommend taking out personal travel insurance when booking, should you need to cancel for any reason.
Please be prepared to show a valid passport, driving licence or other photographic ID on check in for the purposes of confirming your identity if travelling from overseas or if paying by cash on check in.
Minors or vulnerable adults must be accompanied by an appropriate adult at all times.
For the purposes of rooming allocation and charges, children are classed as anyone under the age of 16, and adult charges will apply to anyone over the age of 16.
No more than 2 adults are allowed to share a room.
Any damages to hotel property must be paid for.
Smoking is not permitted anywhere within the hotel, including fire escapes. Penalty charges will be applied to anyone smoking on the premises.
The hotel does not guarantee or reserve car parking spaces. Cars parked in any of the recommended car parks are entirely at the owners risk. We strongly urge guests parking their cars to familiarise themselves with any parking laws, restrictions and charges as set by the parking provider.
Please inform us on booking if you wish to bring a pet. We have limited availability for pet friendly rooms, subject to prior arrangement and charges apply.
The Green Dragon Hotel takes great care to ensure that the information on this site is accurate and up to date. However, hotel amenities may change at any time or without notice. No warranty is made by The Green Dragon Hotel as to the accuracy of the information, services or advice provided or available through ourselves, or to the standards or suitability of the hotel for your stay. You agree that the use of, or reliance upon, any of the content of this site, including recommendations, products or services, is done entirely at your risk.