We welcome all guests at our hotel. Including guests with an impairment which could include mobility, sight, hearing and learning disabilities.

This access statement does not contain personal opinions as to our suitability for those with access needs, but aims to accurately describe the facilities and services that we offer all our guests/visitors.

Before You Arrive

The nearest railway station is Hereford train station, which is 1.2 miles away, and takes approximately 15 minutes by car.

It is recommended that you discuss your requirements with our reservations team at the time of booking to ensure the most suitable room for your needs is allocated to you.

Car Parking And Arrival

Car parking is available at the rear of the property. There are also blue badge car parking spaces available at the front of the hotel on a first come first serve basis.

The hotel can be accessed via the main entrance or the carriage entrance at the rear of the hotel.

The doors from the rear car parks have 3 steps, but a portable ramp can be laid upon request.

Access to Reception is available on the ground floor level within the main entrance to the hotel.

The car parks are all on one level and well-lit.


The reception desk is situated inside the main entrance, which is level throughout. Reception has a tiled and carpeted floor.

Public Areas

We have a lounge, restaurant and bar which are located on the ground floor. Our Ballroom is located down steps, but can be accessed via the carriage entrance. All of these rooms have a mixture of banquet seating, sofas and chairs with low tables.

Lighting is natural daylight and overhead lighting. Accessible toilets are located within the ladies on ground level.

Hereford Restaurant

The Hereford Restaurant is situated on ground level and is accessible from the reception area or Broad Street.

The room has traditional restaurant tables and comfortable seating. Chairs without arms, or bench seating can be provided.

We are able to cater for various dietary requirements –please speak to the staff on duty.

Lighting is natural daylight and high level wall lighting. The flooring is wooden.

Garrick Lounge

The Garrick Lounge is situated on the ground floor and is accessible through the main reception area. The room has wooden flooring and has modern wooden tables and chairs as well as sofas and comfortable seating.

We are able to cater for various dietary requirements –please speak to the staff on duty.

The lighting is natural daylight and high level lighting as well as some down lighting and table lights.


We have 83 bedrooms throughout the hotel, situated on the first, second and third floor. Bedrooms and bathrooms are a mixture of bright light rooms and cosy darker rooms. We are happy to provide additional light if required.

Bedroom flooring is short pile carpet.

All bedrooms have en-suite bathrooms with anti slip flooring. Rubber anti-slip bath mats can be provided in the bathrooms upon request.

Additional Information

The fire alarm system uses bells. We are able to provide assistance if you make us aware of this requirement.

Our Manager on Duty will be made aware of any guests that require assistance in the event of an emergency evacuation.

We would be happy to provide a large print version of this accessibility statement or our menu should this be required, please inform us upon making your reservation.

Should any medication require refrigeration, this is not a problem; however please make the reception team aware of this at the time of booking.

Please inform us of any dietary requirements, intolerances or preferences that you have.

If you would like the evacuation procedures explained to you at the time of checking in, please request this.

Should any measurements of any sections of the building be required including corridor lengths, door widths, toilet heights etc, we would be happy to provide these upon request.

If you require further information which is not covered in this statement or should you have any queries, please let the Duty Manager know.


We have tried to include as much accurate detail to describe our facilities as possible in our Access Statement but would welcome your feedback in order to continually improve on the information we give.