Do you allow dogs to stay at the hotel?

Pets are allowed at an additional charge of £10 per night per pet, subject to the availability of a pet-friendly room. Dogs are not allowed in the restaurant or bar but are allowed in the Garrick Lounge and Orange Bar.

What are car parking options available?

There is a car park behind the hotel for hotel guests to use. The car park is owned and managed by a third party company; reservations can not be made, parking is limited to a first-come, first-serve basis.

There are several easy to find NCP car parks in the immediate area.

How do I find the car park designated for hotel guests but managed by Euro Parking?

Use postcode HR4 OBU to find the car park on Aubrey Street. If the car park is full, several easy-to-find NCP car parks are in the immediate area. If you park in the car park under the white archway in Aubrey Street marked for hotel guests, please pay at the terminal inside the hotel at reception. If you are travelling to us in a larger vehicle, please contact the hotel directly for details on height restrictions.



Celebrating an event?

If you are celebrating an event when you are staying with us, please get in touch with us as we have gift options that may suit your needs.

Checking In

Guests are welcome to check in any time from 2 pm. If you would like to arrange an early check in, please contact the hotel directly.

Do we have luggage facilities?

We have a secure luggage facility should you wish to arrive earlier, drop off your bags and explore the area before settling into your room.

When you are here…

How can I manage the temperature of my room?

We want you to have the most comfortable stay, if you are chilly or too warm, please call reception on the hotel telephone number from your mobile, and we will be happy to provide an additional heater or fan for your bedroom.

If you need anything at all, please do not hesitate to speak to a team member.

Checking Out

On your departure day, our check out time is 11 am and, feel free to make the most of our free luggage holding service.

If you’d like to request a late check-out, please advise reception up checking-in. A late check-out fee of £25 per hour will be charged.

Local Transport

Please find some local taxi firm numbers below to make use of during your stay. We advise reserving any taxis in advance to avoid disappointment.


Hereford Rank Taxis 01432 278279

Hi Town Taxis 01432 354321

Blue Line Taxis 01432 343435

If you are travelling to us by train, the Hereford City Zipper free bus service runs in the city every day, stopping at the Railway Station and on Broad Street, where the hotel is located.

This service runs every 15 minutes from 8.00 – 17.30 Monday to Friday, Saturdays 9.30 – 17.30, and every 30 minutes on Sundays from 10.00 – 16.00.